General Admin | Tiktok Outreach | Shopify | EHR | Canva

Overview

Looking for part-time work (4 hours/day)

at $7.70/hour ($677.60/month)

Bachelors degree

Last Active

March 27th, 2024 (33 days ago)

Member Since

March 30th, 2022

Profile Description

Hi there! I'm Upgrade to see actual info, bringing over 5 years of expertise in customer service: airline, healthcare, software, law firm, and ecommerce. I've successfully handled complex queries, exceeding expectations and ensuring seamless interactions. Let's work together to enhance customer satisfaction and drive exceptional results.

• General Virtual Assistance/Admin Tasks
— Email/Inbox Management
— CRM Management
— Data Entry
— Office Reception
— Client Communication
— Web/Internet Research
— Calendar Management
— Podcast Management
— Social Media Management
— Social Media Posting/Scheduling
— Social Media Marketing
— Content Marketing
— Content Creation
— Basic Graphic Design
— Data Management
— Project Coordination
— Internal Knowledge Base Management

• eCommerce
— Order Management (order status, order fulfillment, order modifications, cancelations, replacements, etc.)
— Shopify
— Shift4Shop
— Customer Support (responding to order-related inquiries)
— Content Creation
— Social Media Management
— Pricing and Promotion
— Shipping/Supplier Coordination
— Social Media Marketing
— Influencer Outreach
— Collaboration Engagement

• Virtual Medical Assistance
— HIPAA knowledge
— Experience in EHR Software Implementation (customizing software based on client's needs,  transferring paper formats into database systems, conducting online/live trainings to doctors, nurses, front desk staff, office manager, responding professionally to urgent emails, etc.)
— Experience as Healthcare Customer Agent (checking coverage and eligibility, managing inbound calls from patients, providers, and healthcare insurance companies regarding general inquiries, upselling if required, etc.)

Let's work together if you think we're a good fit!