Customer Service Expert/ Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $7.10/hour ($1,249.60/month)

Bachelors degree

Last Active

May 2nd, 2024 (3 days ago)

Member Since

March 30th, 2022

Profile Description

With a substantial tenure as a Customer Service Representative, specializing in elevating customer satisfaction, driving sales, and ensuring client retention, I stand as one of the industry's elite professionals. I offer a comprehensive solution to meet both customer and company needs, excelling in areas such as basic billing inquiries, troubleshooting, sales initiatives, and the effective management of escalations.
Recognizing the pivotal role of customer experience, I prioritize delivering value and appreciation. Having experienced being a customer myself, I understand the significance of feeling valued and acknowledged during interactions. I approach each inquiry with a commitment to urgency and efficiency, ensuring a seamless resolution process.
In 2018, I achieved the distinction of being a Top Seller, earning membership in the prestigious Top Seller's Club—a nationwide recognition for top performers who not only exceeded expectations but consistently delivered quality that maximized customer satisfaction.
Beyond my experience in customer service, I have excelled as an appointment setter and transaction coordinator in the Real Estate Industry, leveraging my virtual assistant skills. As an appointment setter, I successfully prospected leads in targeted areas, scheduled appointments with clients, and ensured successful meetings through proactive communication via emails, texts, or calls. Simultaneously, I meticulously organized client databases, documenting contacts based on legitimacy, nurturing potential leads, and identifying referral opportunities to expand our services. My role as a transaction coordinator involved overseeing and managing the details of real estate transactions, ensuring a smooth and efficient process from start to finish.