DISPATCHER/BROKER

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Industrial Electronics 

Last Active

May 7th, 2024 (9 days ago)

Member Since

March 28th, 2022

Profile Description

Period:
From February 2021 to March 2022
Position: Dispatcher/LoadPlanner/Broker/Booker
Company: Kinetic
Client:US Traffic
Duties:
Book all rates and pick up requests
Call carriers and check their shipping rates
Arrange pickup of freight and cargo for delivery.
Reducing shipping time, expediting routes, and maximizing loads
Prepare and examine bills of lading to determine shipping charges
Dispatch freight shipments to carriers
Tracks and monitors all shipments and ensure they deliver on time
Updates clients with late pick ups and deliveries
Provide shipping options to meet our clients needs in terms of rates and delivery time

Period: From February 2020 to February 2021
Position: Load Planner/Tracking and Tracing Specialist
Company: Cloudstaff
Client: Tranzact technologies Inc.
Duties: Load Sales orders in the system
Arrange pickup of freight and cargo for delivery.
Reducing shipping time, expediting routes, and maximizing loads
Prepare and examine bills of lading to determine shipping charges
Dispatch freight shipments to carriers
Tracks and monitors all shipments and ensure they deliver on time
Updates clients with late pick ups and deliveries
Provide shipping options to meet our clients needs in terms of rates and
delivery time

Period: From May 2017 to February 2020
Position: Customer Service Representative
Company: Federal Express Pacific, LLC.
Duties:
Handle customer requests for pick-ups and deliveries
Promote and advise customers’ enquiry on FedEx products and services, attempt to gain new businesses, pass leads to Sales when appropriate
Respond, follow-up and resolve customers’ issues
Operate Company customer service technologies and other communications tools
to record call logs
React to order queries and concerns and initiate trace process when necessary
Communicate with customers on a daily basis in order to retain customer base and
enrich customers’ experience with FedEx.

Period:
From February 2011 to April 2017

Position:
*Int’l Coach Apprentice / Trainer Apprentice/ Int’l Customer
Service Representative
Company: United Parcel Services, Inc.
Duties:International
Coach Apprentice
Provides floor support to CSRs inquiries and difficulties.
Takes escalation calls.
Creates programs to help CSRs meet their goals.
Analyzes, discuss weekly previous errors and opportunities of improvement.

*Trainer Apprentice
Facilitates product training for new hires.
Monitors and audits agent’s performance.
Provides timely feedbacks and opportunities of improvement.
Attends weekly product training conference call. Participated by all the trainers of UPS around the world.
Schedules and rolls out quality and updated product procedures to the managers, supervisors and team leaders.

*International Customer Service Representative
Schedules and tracks customer’s shipments
Investigates and searches lost shipment
Review claims and billing details
Assists customers in their shipping needs
Provides customers with required import and export documents
Assists customers about getting their shipment released from customs hold.
Checks and inspects every destination country to meet the customs requirements and to avoid customs delay and additional charges