Freelance Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

May 2nd, 2024 (15 days ago)

Member Since

March 28th, 2022

Profile Description

Workforce Real Time Analyst
• Managed real-time inbound call traffic across multiple contact center locations.
• Optimized schedules, forecasts and other tools to present to management.
• Performed ad hoc reporting and analysis to improve overall performance of call center and enable strong understanding of business.
• Prepared and maintained reports, dashboards and monthly packages.
Customer Service Representative
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Updated account information to maintain customer records.
Lead Generation Specialist
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Proficient in MS Office and Google apps
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Ability to adapt to new tools and software
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High level of accuracy and attention to details
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Ability to think on your feet
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Ability to articulate a value proposition and get to the decision maker
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Excellent communication skills both verbal and written.
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Previous background in cold calling, lead generation, telemarketing.