PROFESSIONAL SUMMARY:
Results-driven sales and customer support professional with over 2 years of experience in cold calling, lead generation, and appointment setting across the IT, Cleaning, B2B/B2C, U.S. healthcare industries, and UK/AU clients. Proven success in generating qualified leads, managing high call volumes (average 80–150+ outbound calls per day), and scheduling appointments with decision-makers and patients. Skilled in objection handling, CRM tools (Zoho, GHL), and calendar coordination. Known for building rapport quickly, exceeding targets, and adapting communication across diverse markets and industries.
Highlights & Skills:
Generate and qualify leads for sales teams to drive conversions
Cold calling expertise for B2B and B2C campaigns
Schedule and confirm appointments efficiently with decision-makers
Maintain accurate CRM records using Zoho, GoHighLevel (GHL), and Google Calendar
Strong follow-up skills to reduce cancellations and improve conversion rates
Excellent remote communication and time management
Core Skills:
B2B & B2C Appointment Setting
Cold Calling & Lead Generation
CRM: Zoho, GoHighLevel (GHL)
Calendar Management & Scheduling
Objection Handling & Scripted Sales
Customer Service & Follow-up
Remote Communication & Time Management
Professional Experience:
Appointment Setter | Remote (US & AU Clients) | Sept 2025 – Present
Conduct outbound calls to qualify prospects and schedule appointments
Manage calendars and confirm appointments with decision-makers
Maintain high conversion rates and accurate CRM records
Appointment Setter / Remote CSR – Telewell Fit | Remote | June 2024 – July 2025
Scheduled appointments and managed follow-ups to maximize conversions
Handled outbound calls and coordinated schedules with clients
Maintained detailed CRM records with high accuracy
Customer Service Representative / Admin Assistant – PLDT | Mati City | 2019 – 2023
Supported appointment scheduling and administrative tasks for internal teams
Maintained customer database and prepared service reports
Appointment Setter / Lead Generator (B2B) – Callbox Sales & Marketing | Davao City | 2016 – 2018
Cold called international clients (US, Australia, Singapore)
Booked qualified appointments for sales teams
Achieved monthly lead generation targets with 90%+ CRM accuracy
Outbound Sales Representative (B2C) – Sycore Business Solutions | Davao City | 2012 – 2014
Conducted B2C cold calling campaigns for US telecom services
Used persuasive scripts to convert leads and schedule consultations
Maintained 20%+ conversion rate over multiple quarters
and become the best gohighlevel player ever
Experience: 1 - 2 years
Did YT Commentary Shorts Content, Facebook Ads and Reels and Business promotional vids I've gathered around 100+million plus impressions on the content that I made.
Experience: 6 months - 1 year
TDLR: Kept a busy executive's world from falling apart. Managed calendars that changed every time there's an event , booked travel that actually is cost effective, handled confidential stuff with zero room for mistakes. Did the time consuming tasks and got help with AI too Didn't just follow orders I saw problems coming and fixed them first. Sorted priorities, cleared roadblocks, kept everything moving smooth. No drama, no excuses, just got it done so they could focus on what mattered. You need someone who stays three steps ahead? That was me, every day.
Experience: 6 months - 1 year
Consulted People what they want automated and helped them build and plan out their systems. Made Custom Automations and saved them a lot of time just by making a system for them to automate shit out. Tools Used : n8n, make.com, zapier and some custom python stuffs
Experience: Less than 6 months
Wrote the best words for my clients to win more sales and clients.
Experience: Less than 6 months
Experience: 1 - 2 years
Made Funnels, Websites with insane Call to Action Placements, did some automations for FB Pages and created custom apps. Made life easier
Experience: Less than 6 months
Used this as a CRM when I was working with a mid sized business
Experience: 1 - 2 years
I helped few businesses with replying to their inboxes every shift and handled traffic accordingly.
Experience: Less than 6 months
Used Notion to manage projects, create SOPs and other stuff.
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