Virtual Assistant

Age:

26

Gender:

Female

Location:

Pasig, National Capital Region

Tests Taken:

IQ
Score:  135

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DISC

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Dominance:	9%
Influence:	11%
Steadiness:	45%
Compliance:	35%

English
 C2(Advanced/Mastery)

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Last Active:

January 23rd, 2023 (5 days ago)

Member Since:

March 26th, 2022

My most recent part time job is being a Social Media Manager for my client who is a business consultant in Australia. I have an experience in being an appointment setter and cold caller for a Real Estate company in the US. 
I have also been in the BPO Industry since 2014 and I have handled multiple accounts that honed my skills in the Customer Service and Technical Support fields. 
I have handled different accounts like Virgin Mobile USA (a telecommunication network in the US), Quickbooks (an accounting software), Senior Advisor in Apple (iOS and MacOS software only), and an Online RTO in Australia.
Aside from being an agent, I also had an opportunity to mentor people as part of my job as an SME (Subject Matter Expert). Part of that role is to ensure the people under me are aligned with the current updates when it comes to serving customers and answering their queries, and making sure they hit their monthly target and goals that meet our client's criteria. Then, I got promoted to being a Systems Team Administrator and I handled admin tasks including but not limited to: Dealing with helpdesk tickets, Calendar and email management (Outlook and Calendly), Compose email templates or correspondence to be sent to students, Assist in the preparation of regularly scheduled reports regarding our current staff list, Company licenses and staff management, and Contacting vendors if necessary.
I have also been able to experience being a Virtual Assistant - Amazon UK Product Researcher for 3 Upgrade to see actual info a short period of time, I was able to master the different types of sourcing methods in Amazon and read the Keepa graph to determine which are the profitable products that meet my client's criteria.

TOP SKILLS

• Admin Assistant

• Appointment Setter

• Data Entry

• Email Management

• Quality Assurance

• Transcription

• Speaking

• Translation

• Tutoring Teaching

• Writing

• Copywriting

• Editing Proofreading

• Customer Support

• Phone Support

• Tech Support

Office & Admin (Virtual Assistant)

EXPERIENCE

I have 3 months of experience being a Virtual Assistant - Amazon UK Product Researcher and has been able to master the different types of sourcing method and read & use Keepa to determine profitable products.

SKILL RATING

• Admin Assistant

• Appointment Setter

• Data Entry

• Email Management

• Event Planner

• Excel

• Human Resource Management

• Personal Assistant

• Project Coordinator

• Quality Assurance

• Recruitment Assistant

• Research

• Transcription

• Travel Planning

English

EXPERIENCE

I've been using the English language since my secondary school and I can say that I can speak, read, and write in English language very well.

SKILL RATING

• Speaking

• Translation

• Tutoring Teaching

• Writing

Writing

SKILL RATING

• Blogging

• Copywriting

• Creative Writing

• Ebook Writing

• Editing Proofreading

• Ghost Writing

• Technical Writing

• Web Content Writing

Sales and Marketing

SKILL RATING

• Sales Representative

Webmaster

EXPERIENCE

I am learning about HTML at the moment as part of my current role in being a Systems Support.

SKILL RATING

• Cpanel

• Html

Customer Service & Admin Support

EXPERIENCE

I have been in the BPO Industry for 8 years and have mastered the skills of being a customer service and technical support representative.

SKILL RATING

• Community Forum Moderation

• Content Moderation

• Customer Support

• Phone Support

• Social Media Moderation

• Tech Support