My most recent part time job is being a Social Media Manager for my client who is a business consultant in Australia. I have an experience in being an appointment setter and cold caller for a Real Estate company in the US.
I have also been in the BPO Industry since 2014 and I have handled multiple accounts that honed my skills in the Customer Service and Technical Support fields.
I have handled different accounts like Virgin Mobile USA (a telecommunication network in the US), Quickbooks (an accounting software), Senior Advisor in Apple (iOS and MacOS software only), and an Online RTO in Australia.
Aside from being an agent, I also had an opportunity to mentor people as part of my job as an SME (Subject Matter Expert). Part of that role is to ensure the people under me are aligned with the current updates when it comes to serving customers and answering their queries, and making sure they hit their monthly target and goals that meet our client's criteria. Then, I got promoted to being a Systems Team Administrator and I handled admin tasks including but not limited to: Dealing with helpdesk tickets, Calendar and
I have also been able to experience being a Virtual Assistant - Amazon UK Product Researcher for 3
I have 3 months of experience being a Virtual Assistant - Amazon UK Product Researcher and has been able to master the different types of sourcing method and read & use Keepa to determine profitable products.
I've been using the English language since my secondary school and I can say that I can speak, read, and write in English language very well.
I am learning about HTML at the moment as part of my current role in being a Systems Support.
I have been in the BPO Industry for 8 years and have mastered the skills of being a customer service and technical support representative.
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