Current Employment Status:
Hired Full Time on Jun 22, 2015

b00d1d8fd 4 98c

Virtual Admin Assistant/Customer Service Representative

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EXPECTED SALARY
Php 80,000.00/month
( $1,501 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $8.68 USD/hr )
EXPERIENCE OVERVIEW
VA since 2015
BASIC INFORMATION
Age:
30
Gender:
Female
Location:
Dumaguete City, Negros Oriental
Tests Taken:
IQ
Score:  125

DISC
Dominance:26
Influence:7
Steadiness:26
Compliance:41

English
 C2(Advanced/Mastery)
Last Active:
January 25th, 2023 (2 days ago)
Member Since:
June 9th, 2015
SKILL SUMMARY

I am experienced in data entry positions that entail inputting customer requests, inquire, and track codes of products. I also perform administrative duties including copying and faxing documents, transferring data, web research, data scraping, scheduling appointments, handling invoices, creating financial statements, editing photos, and creating infographics.I have been handling customer support since 2014 via phone support, email support, and chat Upgrade to see actual info leadership roles such as being the head admin assistant and team leader, I trained multiple employees, including creating training materials and knowledge base to refer to.-----------------------------------Customer Care Associate | Teletech Customer Care Management Inc. (February 2014 - March 2015)• Handled healthcare accounts under Affordable Care Act (USA)• Resolved customers’ complaints, answered customers’ queries, and attended to customers’ concerns++Customer Service Representative | Vimle Universal Solutions (May 2015 - June 2015) • Handled Amazon seller accounts, processed orders, and provided technical customer support++Head Administrative Assistant and Client Support Manager | Beyond Blue Pools (June 2015 - December 2019)• Responsible for the operations of the business which include customer support, finance handling, inventory, etc.++Team Leader | Authority Builders (December 2016 - March 2019)• Responsible for the operations of the business which include customer support, outreach, finances, article reviews, article edits, etc.++Executive Virtual Assistant | Insoon Group (September 2019 - Present)• Performed duties such as task management, scheduling appointments and meetings, customer support, and various ad hoc tasks++Administrative Virtual Assistant | Capitol Health Management (January 2020 - Present)• Performed administrative tasks such as managing day to day changes activities, keeping files up to date, preparing documents for upcoming processes, and the like++Virtual Assistant | Smart Pool Startup (June 2020 - Present)• Performed ad hoc tasks such as calling clients for follow up and managing files++Community Manager | Marketing for Travel Agents (August 2020 - Present)• Managing social media and member support, community onboarding/offboarding, weekly reporting and administrative tasks, and Ontraport operations

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Quality Assurance
  • Research
  • Transcription
  • Speaking
  • Writing
  • Photoshop
  • Video Editing
  • Accounting
  • Bookkeeping
  • Quickbooks
  • Xero
  • Customer Support
  • Email Support
  • Phone Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Quality Assurance
  • Research
  • Transcription

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Editing Proofreading
  • Technical Writing

Graphics & Multimedia
SKILL RATING
  • Photoshop
  • Video Editing

Finance & Management
SKILL RATING
  • Accounting
  • Bookkeeping
  • Quickbooks
  • Xero

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation

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