Sales//Customer Service Specialist//Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.80/hour ($1,020.80/month)

High school diploma

Last Active

April 29th, 2024 (16 days ago)

Member Since

March 25th, 2022

Profile Description

Are you looking for your next Customer Service Representative? Has experience in E-Commerce or Shopify? Look no further! Let me take that off your plate and let me help you by keeping your customers happy and loyal to your brand or service.


Here are the SKILLS I offer to help you free up your time each day:


CUSTOMER SERVICE/CUSTOMER SUPPORT:

• Helping my clients with their customers resolve their issues with the product or service.
• Provide assistance via calls, live chat, and emails.
• Help customers place an order, track an order, cancel an order, and process refunds, and product inquiries.
• Gather customers’ basic information and help them schedule a service maintenance request or get a quote/estimate.
• Provide excellent customer service experience with the customers.
• Making sure that the customers are happy and still loyal to the business’s products or services.


ADMINISTRATIVE TASKS:

• Email management.
• Answering phone calls.
• Scheduling appointments, canceling appointments, and rescheduling appointments.
• Book a car rental, and make a reservation in a hotel, vacation house, or condo.
• Communicating with the CEO and submitting daily reports.


SHOPIFY CUSTOMER SERVICE VA:

• Respond to customers via live chat, phone call, and email.
• Assist customers with product inquiries.
• Help customers place an order, track an order, cancel an order, and process refunds.
• Processing payments/sales over the phone.
• Identifying if the customers are eligible for a refund based on the company’s policies.



APPOINTMENT SETTER/SALES:

• Calling leads a day, pre-qualifying customers or clients, and setting an appointment
• Making sales over the phone.
• Handle confidential information.
• Achieve/Exceed target metrics.



PODCAST VA:

• Audio Editing.
• Adding Intro.
• Adding Outro.
• Creating shownotes
• Basic Social Media Management.
• Schedule post.



SOFTWARE KNOWLEDGE:

• Audacity - Audio Editing (Podcast)
• Gmail
• Google Docs
• Google Sheets
• Google Calendar
• Google Meet
• Google Voice
• Word
• Zoho
• Workspace
• Sugar CRM
• Freshdesk
• Fieldnation
• Shopify
• ASVA
• Ymail
• Outlook
• Asana
• VUpgrade to see actual info
• 3CX
• Slack
• Zoom
• Canva
• Capcut
• Calendly