With over 8 years of extensive experience in the BPO industry, I've consistently delivered exceptional results. My journey began with 5 years as a Customer Service Advocate across various sectors, including Telecommunications, Airline, and Online Retail Stores, refining my skills in maintaining top-tier performance standards.
Expanding my expertise, I dedicated 2 years to excel as a Virtual Assistant & Sales Representative for a direct client. In this role, I provided immediate assistance in sending
My journey reflects a steadfast commitment to excellence, adaptability, and a drive for continuous growth in the fast-paced BPO environment. You may also click this link (
For further inquiries or to discuss how my skills align with your needs, feel free to reach me via my mobile number:
Qualifications
? Excellent collaborator.? Good Communication skills (both written & oral).? Data Encoding (55-65 wpm).? Computer Literate & Internet Savvy.? Has basic & secondary knowledge in managing the AVAYA CMS Supervisor Application.? Knows how to use the EXONY Tool Application (used by United Airlines).? Has Basic knowledge in using the IEX Scheduling Tool, Monet Scheduling system, and Vonage call monitoring system.? Has Intermediate knowledge in using Google Workspace (formerly known as G-Suite Application).? Knows how to use the following applications: a. Microsoft Office Applications b. Slack Navigation & Management c.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
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