Adaptable and results-driven Technical Support Professional with over 9 years of experience in customer service, tech support, and team leadership across BPO and SaaS platforms. Proven expertise in troubleshooting, customer onboarding, and cross-functional collaboration, with recent experience supporting users of Shopmonkey through Support Ninja. Former Subject Matter Expert and Team Leader at Concentrix with a track record of improving team performance and customer satisfaction. Additionally, worked part-time as a Virtual Assistant, handling administrative support, client communication, and task coordination remotely for car dealership. Has a good background in IT, excellent communication skills, and a proactive mindset toward continuous improvement.
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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