Hi there! I’m a Vacation Rental Manager with a passion for making Airbnb stays smooth and enjoyable for guests. I’ve spent years handling guest interactions, solving problems on the fly, and ensuring people have the best possible experience when staying at a short-term rental. I pride myself on being detail-oriented, empathetic, and solution-driven always looking for ways to turn potential issues into positive experiences. Whether it’s a last-minute booking concern, a question about check-in, or troubleshooting an unexpected issue, I’m here to help things run seamlessly.
Proficient in utilizing a variety of industry-leading property management platforms to streamline operations, enhance guest experiences, and improve team coordination. Experienced with:
Hostfully- Enhancing guest experiences with digital guidebooks, automated messaging, and centralized property management.
Hospitable- Automating guest communications, task assignments, and review management for improved guest satisfaction.
Lodgify- An all-in-one vacation rental software that helps property owners and managers manage reservations and payments, and sync listings across major platforms like Airbnb, Vrbo, Expedia and
Hostbuddy AI- I oversee HostBuddy AI, an AI-powered messaging platform for short-term rental, managing its performance and ensuring commands and prompts are accurate so guest replies are clear, reliable, and human-like. HostBuddy AI integrates with PMS platforms to automate communication, reduce workload, and deliver 24/7 guest support.
Breezeway- Overseeing cleaning schedules, maintenance tasks, and property readiness to uphold high operational standards.
Turno- Automates cleaning scheduling, payments, and coordination for short-term rental hosts.
iGMS- Managing multi-channel bookings, automating guest communication, and ensuring seamless calendar synchronization.
Asana- Coordinating team tasks, tracking project timelines, and improving workflow efficiency.
KeyNest- Facilitating secure key exchange for smooth guest check-ins and check-outs.
Skilled in integrating these tools to create cohesive systems that boost productivity, maintain property quality, and deliver exceptional guest experiences.
My Work Ethic & What You Can Expect fro
Before working in the Airbnb space, I spent 5 years as a Subject Matter Expert for Telstra (an Australian telecom company), where I developed my customer service, leadership, and problem-solving skills.
What you should know about me:
I’m adaptable – If you need me to learn a new tool or process, I’ll pick it up quickly with minimal training.
I take responsibility – I won’t leave tasks unfinished, and I’ll always be available when you need me.
I’m independent – I don’t need constant supervision. Just show me the ropes, and I’ll take it from there.
I love working with teams that value efficiency, great communication, and top-notch service. If you’re looking for someone reliable and proactive, I’d love to connect!
Experience: 1 - 2 years
Experience: 10+ years
Experience: 2 - 5 years
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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