Ma.Danica

Customer Service Specialist

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Overview

Looking for full-time work (8 hours/day)

at $4.96/hour ($960.00/month)

Associates degree

Last Active

June 27th, 2026 (17 days ago)

Member Since

March 20th, 2022

Profile Description

Dedicated and adaptable Customer Service Specialist with more than 7 years of experience in the BPO industry, including 6 years focused on providing excellent chat, voice, and email support. I take pride in delivering quality service, resolving customer concerns efficiently, and maintaining a professional yet empathetic approach in every interaction.I hold a degree in Information Technology Systems (ITS), which I completed as a working student—showcasing my commitment, time management, and ability to balance multiple responsibilities effectively.Throughout my career, I’ve supported clients from various industries such as telecommunications and construction, gaining nearly 2 years of experience in each. In these roles, I developed strong communication, problem-solving, and multitasking skills while ensuring customer satisfaction and service quality.
Currently, I’m seeking an opportunity that allows me to apply my customer service expertise and further develop my skills in virtual assistance. My diverse experience, attention to detail, and dedication to excellent service make me a strong fit for roles that value professionalism, reliability, and customer care.

Top Skills

Office and Administration » Translation

Experience: 5 - 10 years

I'd been working in an office environment for more than 6 years. Handling admin task and customer service support. I can say that my experience being a Customer Service Representative gave me a lot of skill as this kind of Job requires flexibility.

Customer Support » Phone Support » English Speaking

Experience: 5 - 10 years

I am working as a Customer Service Representatives for more than 6 years. I also handled Technical support.

Other Skills

Basic Information

Age: 32

Gender: Female

Website: Sign Up with Pro Account to View

Address: Naic, Cavite

Tests Taken: IQ
Score: 137: DISC
Dominance: 28
Influence: 6
Steadiness: 33
Compliance: 33: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”