Actively enforces the operation's goals, policies and procedures.
Implements standards in the company's training and development.
Provides leadership while coaching CSR's to continuously improve the
customer service skills
Works in conjunction with administration.
Effectively Conducts Call Monitoring Sessions
Conducts Team Process and Improvements
Preparing and administering One-on-One's/Performance
Responsible for the development of support staff
Oversees staff schedules to maximize responsiveness to inbound callers, while ensuring required call activities are maintained the most cost effective manner possible.
Works on other projects as requested
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