Overview
Looking for full-time work (8 hours/day)
at $5.00/hour ($880.00/month)
Bachelors degree
Last Active
May 3rd, 2024 (2 days ago)
Member Since
March 17th, 2022
Profile Description
I graduated from Access Computer and Technical Colleges, Recto/Manila Branch, with a Bachelor's degree.
For my internship, I had the privilege of working at the Department of Finance. This opportunity allowed me to apply my academic knowledge in a practical setting, enhancing my understanding of real-world applications.
After completing my degree, I transitioned to a full-time role at a reputable BPO company. Over the span of four years and counting, I have been dedicated to delivering exceptional customer service. My responsibilities include handling both inbound and outbound calls, as well as providing support through chat and
In addition to my educational background and work experience, I have developed proficiency in various software applications. Some of the software I am familiar with include Service Desk, Salesforce, and Zendesk. These tools have enabled me to streamline processes and provide seamless support to customers and clients.
Top Skills
Customer Support » Social Media Moderation
Experience: Less than 6 months
• Honed my customer service skills, developed proficiency in managing online interactions, and contributed to enhancing the overall user experience on Maxicare's Facebook and Twitter platform as community management.
Customer Support » Insurance » Dental Insurance
Experience: 2 - 5 years
• Actively engaged with members, providing them with essential information on Maxicare's dental services and benefits as an onsite Voice representative. • Entrusted with the responsibility of meticulously reviewing and approving Letter of Authorization (LOA) requests for dental services on behalf of Maxicare cardholders. This involved assessing each request for compliance with Maxicare's policies and guidelines, ensuring the timely approval of necessary dental treatments, and maintaining clear and efficient communication channels with both cardholders and dental service providers.
Other Skills
Marketing » Social Media Management » Community MOderation
Experience: 2 - 5 years
• Honed my customer service skills, developed proficiency in managing online interactions, and contributed to enhancing the overall user experience on Maxicare's Facebook and Twitter platform.
Customer Support » Email Support
Experience: 2 - 5 years
• Provided email support to Maxihealth app users, addressing inquiries, troubleshooting issues, and ensuring a positive user experience.
Customer Support » Chat Support
Experience: 2 - 5 years
• Honed my customer service skills, developed proficiency in managing online interactions, and contributed to enhancing the overall user experience on Maxicare's Facebook and Twitter platform.
Customer Support » Healthcare
Experience: 2 - 5 years
• Had the privilege of serving as an onsite Voice representative under the Maxicare account, actively participating in both Dental and Non-Medical/OPxpress campaigns. In this multifaceted role, I engaged with clients, delivering comprehensive information on Maxicare's dental services and non-medical offerings, including OPxpress services. • Involved a keen eye for detail in assessing the requests for compliance with Maxicare's guidelines, ensuring the timely approval of essential medical services, and maintaining seamless communication with both members and healthcare providers.
Design » Font & Typographic Design
Experience: 5 - 10 years
I customized my calligraphy skills by applying them to design my notebooks and workbooks etc. during high school and college.
Office and Administration » Email Handling
Experience: 2 - 5 years
• Provided email support to Maxihealth app users, addressing inquiries, troubleshooting issues, and ensuring a positive user experience.
Basic Information
- Age
- 25
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- IQ
- Score: 177
- DISC
- Dominance: 29%
- Influence: 24%
- Steadiness: 27%
- Compliance: 20%
- English
- C2(Advanced/Mastery)
- Uploaded ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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From Diagnosis to Dream Career: Ellaine’s Inspiring Story
Ellaine’s life took an unexpected turn at just 19, she was diagnosed with type one diabetes during her college years, studying speech pathology.
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