Overview
Looking for full-time work (8 hours/day)
at $4.00/hour ($704.00/month)
Bachelors degree
Last Active
March 22nd, 2024 (36 days ago)
Member Since
June 2nd, 2015
Profile Description
Experienced Support Team Lead
specializing in billing and technical support for
record of driving efficiency and exceeding performance targets. Skilled in
leadership, customer service best practices, and remote team management.
Consistently delivers high-quality support solutions to meet customer needs
while maintaining service excellence. I have successfully maintained the team’s
customer satisfaction rating at 90%, and increased customer retention
by 20%. My leadership and work ethics have enabled me to consistently
deliver high-quality support solutions to meet customer needs while maintaining
service excellence.
Top Skills
Marketing » CRM » Zendesk
Experience: 5 - 10 years
My proficiency with Zendesk led me to faster resolution times and higher customer satisfaction through managing ticket workflow. Using Zendesk helps me to be efficient in ticket categorization and tracking, ensuring no ticket is left unresolved.
Customer Support » Customer Service » Fraud detection
Experience: 2 - 5 years
As one of my tasks, I am responsible for monitoring and analyzing web signups for potentially fraudulent activity using the SIFT fraud management tool. This tool helps me identify and investigate suspicious sign-up patterns, behavior, and discrepancies.
Other Skills
Project Management » Jira
Experience: 2 - 5 years
I use Jira to create, monitor, and track current technical issues escalated to Dev and Level 2 Technical team.
Office and Administration » Data Analytics
Experience: Less than 6 months
I use Zendesk Analytics for monitoring my team's performance. I also use Microsft Excel spreadsheets for basic organizing data and am also familiar with basic Postgre SQL.
Accounting » Accounts Receivable » Billing
Experience: 1 - 2 years
I use Zuora Billing systems to track customer billing details. I use it to check for payment signups, renewals, promotions, failed payment.
Basic Information
- Age
- 44
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- cagayan de oro city, Misamis Oriental
- Tests Taken
- IQ
- Score: 120
- DISC
- Dominance: 11
- Influence: 17
- Steadiness: 40
- Compliance: 32
- English
- C2(Advanced/Mastery)
- Uploaded ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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