Amazon PPC Specialist | Customer Support Representative

Overview

Looking for full-time work (8 hours/day)

at $7.95/hour ($1,400.00/month)

BS Psychology in Southville International School and Colleges

Last Active

March 20th, 2023 (403 days ago)

Member Since

March 15th, 2022

Profile Description

-Helped large volume of customers every day with positive attitude
and focus on customer satisfaction. 
-Connected with clients through consultative sales strategies to
understand and address requirements.
-Cultivated long-lasting client relationships based on trust and a solid
understanding of business needs. 
-Introduced clients to available online resources and services to
increase convenience. 
-Responded to customer calls and emails to answer questions about
products and services. 
-Developed highly empathetic client relationships and earned a
reputation for exceeding service standard goals. 
-Investigated and resolved customer inquiries and complaints quickly. 
-Delivered exceptional customer service to every customer by
leveraging extensive knowledge of products and services and
creating welcoming, positive experiences. 
-Recommended products to customers, thoroughly explaining details. 
-Clarified customer issues and determined root cause of problems to
resolve product or service complaints. 
-Used company troubleshooting resolution tree to evaluate technical
problems and find appropriate solutions. 
-Offered advice and assistance to customers, paying attention to
special needs or wants. 
-Provided onboarding and guidance to other sales representatives to
meet sales goals while growing opportunities for the business. 
-Met customer call guidelines for service levels, handle time, and
productivity.
-Contract and data pre-qualifying for eligibility of any
discounts/complete requirements before pushing through with our
service.