Call Center Quality Analyst

Overview

Looking for part-time work (6 hours/day)

at $7.00/hour ($924.00/month)

Bachelors degree

Last Active

February 16th, 2024 (70 days ago)

Member Since

March 14th, 2022

Profile Description

Hello! I am a highly skilled Quality Assurance Specialist with 9 years of experience working with both inbound and outbound call centers. My expertise spans across multiple industries including Healthcare, Sales and Marketing, B2B Telemarketing, Lead Generation, and Law Firm. 

My experience has given me a deep understanding of the importance of customer satisfaction, and I am committed to ensuring that every interaction with customers is of the highest quality. I am highly organized and detail-oriented, with excellent communication skills and the ability to work independently or as part of a team
I have also received extensive training in various tools and software used for CRM Navigation, Reporting, Processes, and Tools, including Upgrade to see actual info, Upgrade to see actual info, Freshcaller, Magento, Verint, and Trackdrive. I am also proficient in Google Suite, Microsoft Office, Email Management tools such as Slack and Outlook, Graphic Designing tools like Canva and Paint, and Social Media platforms like Facebook and Instagram.

If you're looking for a Quality Assurance Specialist who can help you maintain high levels of customer satisfaction, I'm your ideal candidate. I'm excited to bring my skills and expertise to your project and help you achieve your business goals. 

Let's work together to make your business a success!