Operations Technical Support Representative

• Provides expedient and accurate customer service to all client customers. Addresses customer concerns, queries, issues, complaints and/or places sales orders and product information request. • Escalating complex customer interactions to the appropriate party as designated and identified for each issue, especially when these issues, concerns, complains and queries are beyond one’s jurisdiction and scope of knowledge. •. Ensures that the necessary customer care/inbound sales process and procedures and carried out in call. • Takes initiative to be updated with the latest account information from the client by reading email updates sent and attending recurrent training sessions. Ensures one’s own understanding of account/program updates and applies this in daily work.