I have worked in the Call center industry for around 5 years as a Customer Service Representative for a satellite company handling customers' accounts, billing, and technical concerns. I have also handled U.S. accounting software that allowed me to interact with small business owners and accountants for support. I also experienced working as an e-mail Support Representative in the videogame industry, assisting players of all age groups.
I am willing to be trained and study other platforms that the business needs. I am a person who can work with minimal supervision, am a team player, and can work under pressure.
I am familiar with the following:
- Office365
- Quickbooks
- VPN
- CPanel
- Remote Assistance Tool (LogMeIn, Teamviewer, ScreenConnect, Zoho Assist & Splashtop)
- Ticketing system (ServiceNow, JIRA, Helpshift, Zendesk, Zoho Desk, HaloPSA, and Syncro)
- RMM (Syncro and Action1)
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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