Dynamic and results-oriented professional with extensive experience in business development, quality analysis, and team leadership. Currently serving as a Business Development Specialist at Newfold Digital, where I excel in market research, client engagement, and proposal development to drive business growth. Previously, I held roles at Azpired Inc., including Quality Analyst, Team Leader in Collections, and Customer Service Representative. My background spans call monitoring, performance tracking, team management, and customer service, underscoring my ability to deliver actionable insights, coach teams, and manage client relationships effectively. Committed to leveraging industry trends and data-driven strategies to achieve organizational goals and enhance customer satisfaction.
“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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