IT Helpdesk/Support

Overview

Looking for part-time work (5 hours/day)

at $6.00/hour ($660.00/month)

Bachelors degree

Last Active

May 4th, 2024 (6 days ago)

Member Since

March 10th, 2022

Profile Description

Skills/Experiences:1. 1-year experience as an IT Staff (OJT): - Hands-on tech support. We install software programs in different departments and fix hardware issues on computers. 2. 2 years and 3 months experience as a Technical Support in a BPO Company:- Troubleshoot software and hardware issues via phone. Remote accessing users to extend support. I also had experience in using a Ticketing system/tool to make ticket documentation.3. Perform troubleshooting software and hardware issues like computers, monitors, restaurant registers, printer issues, network issues, etc. remotely (Kaseya, Ninja Remote tool, TeamViewer, and ConnectWise control)4. Advanced understanding of Basic MS Office applications (MS Word, Excel,PPT, Outlook) Also, have experience as an Admin on Microsoft 365 - managing user accounts and Microsoft Entra.5. Microsoft365 Admin, maintaining/creating user accounts, System maintenance, configurations, and ad hoc/Admin Tasks. 6. Ticket creation using CA Helpdesk and BMS Kaseya7. Experience in using the following: Pax8, Ninite Pro, Todyl, ThreatLocker, Datto Workplace, DWP.8. Resetting Routers and Access Points, as well as updating its Firmware by the use of NetGear.9. Email creation/management10. Able to speak and write confidently in English11. Versatile - able to adjust and understand when a new program is presented in my line of work.