VA, Customer Sup, Healthcare, Real Estate, Telemarketing

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

July 12th, 2024 (15 days ago)

Member Since

March 8th, 2022

Profile Description

Communication Skills: Clear and effective communication is crucial. This includes both verbal and written communication.
Empathy: Understanding and empathizing with customers' concerns, even in challenging situations, is important for building positive relationships.
Patience: Dealing with frustrated or upset customers requires patience to address their concerns calmly and effectively.
Problem-solving: Being able to analyze issues and provide solutions is a fundamental skill for resolving customer problems.
Product Knowledge: A good understanding of the products or services offered is essential to provide accurate information and assistance.
Time Management: Managing time effectively ensures that customer inquiries and issues are addressed promptly.
Adaptability: The ability to adapt to different customer personalities, situations, and challenges is crucial in a dynamic customer service environment.
Positive Attitude: Maintaining a positive attitude, even in difficult situations, can help defuse tension and contribute to a positive customer experience.
Conflict Resolution: Addressing and resolving conflicts with customers in a professional and satisfactory manner is an important skill.
Multitasking: Handling multiple tasks simultaneously, such as managing multiple customer inquiries, is often necessary in a customer service role.
Attention to Detail: Being meticulous in recording and understanding customer information helps in providing accurate and personalized service.
Active Listening: Listening carefully to customers allows representatives to fully understand their concerns and provide appropriate solutions.
Cultural Sensitivity: In a globalized world, being sensitive to different cultures and backgrounds is important for effective communication.
Technical Proficiency: Depending on the industry, customer service representatives may need to navigate various software tools and systems.
Sales Skills: In roles where upselling and cold calling i part of the job, having sales skills can be beneficial.