Current Employment Status:
Hired Full Time on May 30, 2023
Greetings,
With over four years of experience in customer support and a background as a Logistics Supervisor, I bring a wealth of expertise in administrative tasks and client service. In my previous role as a Supervisor, I managed various administrative functions, reporting directly to the company owner. This encompassed preparing detailed inventory, daily sales, and delivery reports while ensuring seamless daily operations and client satisfaction.
In my role as a team lead in a trucking company specializing in Linehaul, our primary focus is ensuring the timely delivery of assigned loads to stations or hubs. I prioritize the timely submission of reports and ensure the punctuality of both our business operations and drivers. Additionally, I am hands-on in addressing any truck-related issues that may arise. This proactive approach allows for the smooth execution of our logistics operations and contributes to our commitment to delivering exceptional service to our clients.
Working within a diverse trading company offering a wide array of products, including school supplies, electronics, and household essentials, I've cultivated a robust understanding of diverse market demands and operational intricacies.
My tenure as a customer service representative, primarily within the retail sector, has honed my skills in sales and client relationship management. Handling a spectrum of customer queries and challenges, I've earned recognition for my ability to navigate complex situations and deliver exceptional service. This led to my promotion and involvement in the escalation department, where I further refined my problem-solving abilities and leadership skills.
Drawing from my experiences, I possess a versatile skill set encompassing critical thinking, effective communication, and adeptness at managing high-pressure situations with minimal supervision. Committed to delivering excellence in every task, I approach challenges with a blend of resourcefulness, self-discipline, and unwavering dedication.
I am deeply passionate about my work and driven by a relentless pursuit of excellence. I look forward to leveraging my skills and experiences to contribute positively to your team or project.
Experience: Less than 6 months
As a Social Media Manager, I oversee and manage the Facebook, Instagram, LinkedIn, TikTok, and YouTube accounts. My responsibilities include curating engaging content, scheduling posts, and optimizing each platform to maximize brand visibility and audience engagement. Additionally, I utilize my video editing skills to create shorts for sharing across different social media channels. By staying informed about platform trends and analyzing metrics, I ensure our social media efforts are effective and aligned with our goals.
Experience: Less than 6 months
As a video content creator, my role is to convert raw footage into captivating videos for different social media platforms. I adapt the content to fit each platform's format, ensuring visually appealing videos that engage our audience.
Experience: Less than 6 months
As a lead generation specialist, my focus is on generating high-quality leads through personalized DMs and organic outreach. I leverage targeted messaging and engage with potential leads on social media platforms to build relationships and initiate conversations. By utilizing automation tools and tracking systems, I ensure efficient lead management. Continuous analysis and optimization help improve our lead generation strategies and drive sustainable growth.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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