Insurance Verification Specialist|CSR|Medical AR|Cold Caller|Prior Auth

Over 2 years of experience providing English-speaking phone support in BPO and healthcare settings. Skilled in handling inbound and outbound calls, resolving customer concerns, and delivering excellent service with professionalism and empathy. Proficient in using CRM tools and consistently meeting performance metrics such as customer satisfaction and first-call resolution.

Experienced Medical Accounts Receivable Representative with a strong background in email management and administrative support. Skilled in handling patient and insurance correspondence, following up on claims, resolving billing issues, and maintaining accurate documentation. Proficient in using email platforms and healthcare management systems to communicate effectively and ensure timely resolution of account-related concerns.

Experienced Appointment Setter with a strong background in lead generation, cold calling, and client follow-ups. Skilled in engaging prospects, qualifying leads, and scheduling appointments for sales and service teams. Proven ability to communicate clearly, handle objections professionally, and maintain organized records using CRM tools. Committed to maximizing conversion rates and ensuring a positive customer experience.