Administrative Virtual Assistant | Business Operations Support | UK & US Timezon

As a real estate virtual assistant, I specialize in keeping your business organized and running efficiently. I handle administrative tasks such as managing emails, calendars, and transaction documents so nothing falls through the cracks. I create and update property listings on MLS and major real estate platforms, write engaging property descriptions, and coordinate marketing materials including social media content and email campaigns. I also manage your CRM, follow up with leads, and research market data and comparable sales to support your decision-making. Additionally, I assist with transaction coordination by tracking deadlines, communicating with title companies and lenders, and organizing closing documents. My goal is to free up your time so you can focus on what matters most growing your business and closing more deals.

Customer service is where my career started, and it taught me everything about staying calm under pressure, communicating clearly, and actually solving problems not just closing tickets. I've worked across phone, email, and chat, handled escalations, trained new hires, and even led a team at VXI where I was promoted to Operations Leader within six months. Whether it's a frustrated customer or a complex billing issue, I know how to turn a difficult situation into a good experience.

Executive support is where I feel most at home. Over the years I've worked directly with CEOs, team leaders, and founders handling the behind-the-scenes work that keeps their days from falling apart. I manage inboxes, own their calendars across time zones, keep CRMs clean and up to date, and make sure nothing slips through the cracks. I don't just wait to be told what to do — I anticipate, prepare, and follow through. My goal is simple: make the people I support look good and feel less overwhelmed.

I've worked inside CRMs almost every day across multiple roles logging calls, updating pipelines, managing client records, and making sure nothing gets lost between follow-ups. I'm most comfortable with GoHighLevel, HubSpot, and Zendesk, but I pick up new platforms quickly. More than just data entry, I actually understand why CRM hygiene matters clean data means better decisions, faster follow-ups, and clients who feel taken care of.

Administrative work is something I've built my career around, and at this point it feels second nature. I've supported everyone from BPO team leaders to startup CEOs managing their schedules, handling communications, keeping files organized, tracking priorities, and making sure day-to-day operations actually run the way they're supposed to. What I've learned is that great admin support is invisible when it's done right deadlines get met, nothing gets missed, and the person you're supporting can actually focus on their real work. That's the standard I hold myself to.

Cold calling isn't easy, but I learned to do it the right way listening more than talking, qualifying honestly, and not burning leads just to hit a number. At Poplar Homes I called property owners, introduced the service, and moved qualified leads into the pipeline, contributing to about a 20% increase in conversions. I'm comfortable with scripts but I don't sound scripted and I know how to have a real conversation that actually gets somewhere.

AI tools have genuinely changed how I work and I've leaned into that. I use ChatGPT, Claude, and Gemini regularly for drafting emails, summarizing long documents, researching topics, and speeding up tasks that used to take way longer. I've also gone through formal training in prompt engineering, so I know how to get actually useful outputs rather than generic ones. I don't just use AI as a shortcut I use it to do better work, faster. For any employer who wants a VA that keeps up with how things are changing, that's something I take seriously.