14-year Specialist in Credit Control (Receivables/Collections/Reconciliations) | 7-year Pro in Customer Care Solutions, Payables Accounting & Virtual Assistance
I am reliable, resilient, a relentless & fast learner who loves to provide quality support to the best of my abilities. You are welcome to peruse my background & reach out to me. ;)
Educational Background:
- Bachelor's Degree in Management Accounting
- Licensed Professional Teacher
- Social Science Major (Diploma in Secondary Education)
- Bachelor of Laws (some units)
- Civil Service Professional
Working Experience:
- Customer Service (General Queries, Billing, Technical & Sales)
- Social Media Management
- SMS Marketing
- Payments Allocation & Credit Reconciliation
- Payments Processing & Collections
- Accounting (Accounts Payables / Receivables / Inventory)
- Performance Analysis (Call Evaluations (QA), Feedback & Coaching)
- Process Flow Documentation
- Processes Training
- Undergone Facilitation Training
Tools/Sites:
- Microsoft Office Suite (Outlook, Calendar, Teams, Excel, Word, Access, PowerPoint)
- Google Workspace ( Gmail, Calendar, Chat, Meet, Sheets, Docs, Drive, Tasks)
- Payment platforms: PayPal, Stripe, Chargebee, BlueSnap, GoCardless
- Helpdesk platforms: Gorgias & Zendesk
- Phone systems: AirCall, Zendesk, Dialpad, GrassHopper, Avaya
- Shopify
- ShipHero
- Tawk.to
- Salesforce
- Sharepoint
- WorkDay
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- eBay, Amazon, Walmart
- Lloyds & Companies Iris systems & sites
- Other company/client tools & sites (CRC, etc.)
*Familiar with Quickbooks & Xero through training & tutorials though no working experience yet.
Industries exposed to:
- ECommerce (International)
- SaaS (International)
- Credit Repair (US)
- Insurance (UK/Europe)
- Publishing & Marketing (US/UK/Australia)
- Telecommunications (US)
- Retail & Distribution (Philippines)
Markets: US, North America, UK, Australia, Philippines, other countries
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 6 months - 1 year
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: Less than 6 months
Experience: 5 - 10 years
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ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
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