Rosa

Customer Service Representative

55 ID PROOF
With Timeproof
contact
mark as hired

Overview

Looking for full-time work (8 hours/day)

at $5.11/hour ($899.99/month)

Bachelors degree

Last Active

April 25th, 2024 (10 days ago)

Member Since

February 28th, 2022

Profile Description

I have been working in the BPO industry for the past 13 years. I was a Customer Service Representative for 7 years in healthcare accounts that provides prescription and provider benefits to their clients. I handled prescription plan inquiries, prescription order status and coverage. For a year and 6 months, I was a customer service representative for a Telco account handling mobila plan coverage, billing, and plan renewals. And lastly, with the most recent company that I worked for, I started as a Seller Support chat and email representative that handles seller inquiries regarding their inventory, reimbursements, order status, refunds and shipments. After a year, I was promoted as a Subject Matter Expert that supports the team with the process. Again, after a year, I was promoted as an Operations Supervisor. Managed a team with 10-18 associates, monitors team performance and productivity, process adherence, personal and career growth of every associate.
I believe that my customer service experience makes me a highly competitive candidate for this position. My key strengths that would support my success in this position includes striving continually for excellence. I provide exceptional contributions to customer service for all customers. Proven ability to provide excellent customer service. Readily embraces change and delivers results through a commitment to learning and development.

Top Skills

Other Skills

Customer Support

Customer Support » Email Support

Customer Support » Phone Support

Office and Administration » Microsoft Excel

Customer Support » Phone Support » English Speaking

Basic Information

Age
43
Gender
Female
Website
Sign Up with Pro Account to View
Address
Puerto Princesa City, Palawan
Tests Taken
IQ
Score:  125
DISC
Dominance: 28%
Influence: 20%
Steadiness: 41%
Compliance: 11%
English
C2(Advanced/Mastery)
Uploaded ID
Sign Up with Pro Account to View

“I had this VA that I could turn things over to made it a lot easier”

Kyle Mckenna

SEE MORE REAL RESULTS

“I started getting some peace of mind and some traction!”

- Aaron Hall

Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".

It DOES NOT indicate skill level.

ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake identity.

Read More »