I have been working in the BPO industry for the past 13 years. I was a Customer Service Representative for 7 years in healthcare accounts that provides prescription and provider benefits to their clients. I handled prescription plan inquiries, prescription order status and coverage. For a year and 6 months, I was a customer service representative for a Telco account handling mobila plan coverage, billing, and plan renewals. And lastly, with the most recent company that I worked for, I started as a Seller Support chat and
I believe that my customer service experience makes me a highly competitive candidate for this position. My key strengths that would support my success in this position includes striving continually for excellence. I provide exceptional contributions to customer service for all customers. Proven ability to provide excellent customer service. Readily embraces change and delivers results through a commitment to learning and development.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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