Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $4.20/hour ($800.00/month)

Bachelors degree

Last Active

June 22nd, 2026 (today)

Member Since

February 24th, 2022

Profile Description

PROFESSIONAL SUMMARY:
Detail oriented professional with a strong background in lead generation, data management, and client support. Experienced in building and maintaining accurate databases, qualifying prospects through targeted outreach, and resolving complex issues with precision. Demonstrates strong problem solving skills and consistently contributes to operational efficiency and business growth.

Executive Assistant
(January 2023 – May 2026)

Conduct targeted research to identify and qualify potential leads within the home renovation and roofing industry.
Maintain and update a structured lead generation database, ensuring data accuracy and consistency.
Performed accurate data entry and portal updates, including distributor warranty processing, ensuring data integrity, consistency, and reliable record tracking.
Track and manage prospect information, including contact details and engagement status.
Initiate outreach through cold texting to engage prospects, assess needs, and qualify leads for conversion.
Support business growth by consistently delivering high-quality, actionable leads.
Key Skills: Data Entry, Lead Generation, Data Accuracy
Tools Used: Google Sheet, Ring Central, Job Nimbus


Dispute Coordinator & Fraud Specialist
(September 2020 – November 2022)

Processed reversals with 100% data accuracy, ensuring compliance with platform policies.
Monitored and resolved freelancer-submitted tickets via Zendesk, providing timely, effective support and maintaining high satisfaction levels.
Reviewed enterprise client projects to ensure deliverables met strict accuracy and completeness standards.
Applied problem-solving and critical thinking in a high-risk environment, efficiently managing repetitive tasks with precision.
Collaborated with Payment Risk teams for seamless fraud-related support and customer care.
Documented fraud patterns and collaborated with analysts to support fraud mitigation strategies.
Escalated unusual cases with recommendations to improve fraud prevention processes.
Key Skills: Dispute Resolution, Data Accuracy, Ticket Management, Client Support, Problem Solving, Fraud Detection, Process Improvement
Tools Used: Zendesk, Google Sheets, Slack


Project Assigner & Project Manager

(July 2019 – March 2020)

Oversaw the full project lifecycle from client inquiry to final delivery, ensuring seamless coordination and adherence to expectations at each stage.
Created customized quotes aligned with client specifications, addressing questions and defining project scope effectively.
Evaluated vendor costs, keeping translation expenses below 50% of client-quoted amounts to ensure profitability.
Assigned qualified translators based on language pairs and deadlines, ensuring project requirements were met.
Coordinated with Quality Assurance to meet AUSIT code of ethics and finalize documents.
Delivered high-quality final documents, supporting long-term client relationships and repeat business.
Key Skills: Project Lifecycle Management, Client Communication, Quoting, Profitability Analysis, Translator Coordination, Quality Assurance, Ethical Standards, Workflow Optimization, Client Satisfaction
Tools Used: Front, Langster, Slack, Google Sheets, Google Calendar


Technical Support & Marketing Intern

(November 2018 – March 2019)
TRACO Import & Export Inc. - General Santos City

Providing technical support for five computer systems, diagnosing and maintaining both hardware and software components.
Designing the company website using Bootstrap, HTML, and CSS.
Actively promoting automotive products on various Facebook groups, pages and distributing flyers to companies offering Automotive services and Car Resellers.