Jan

Healthcare Admin / Operations Support

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Overview

Looking for full-time work (8 hours/day)

at $4.96/hour ($960.00/month)

Bachelors degree

Last Active

July 7th, 2026 (7 days ago)

Member Since

February 24th, 2022

Profile Description

I help healthcare practices run smoother behind the scenes.

With over 5 years of experience in healthcare support, insurance workflows, and CRM systems, I specialize in coordinating medical documentation, managing insurance follow-ups, building workflow trackers, and maintaining HIPAA-compliant processes in fast-paced environments.

My background includes:

• Prescription processing and insurance verification (Humana Pharmacy – Salesforce Health Cloud)
• Medical records coordination and structured medical chronologies
• Insurance workflow tracking, billing follow-ups, and documentation review
• CRM management (Salesforce Health Cloud, SmartAdvocate, Clio, Filevine, Trello, Notion)
• Operations dashboards and process improvement

I focus not only on completing tasks, but on building organized systems that reduce delays, improve communication, and ensure nothing falls through the cracks. I am detail-oriented, compliance-aware, and comfortable working with providers, insurance carriers, and cross-functional teams.

Open to roles in healthcare administration, practice operations, insurance coordination, and executive support within medical environments.

Top Skills

Marketing » CRM » Salesforce

Experience: 1 - 2 years

Proficient in Salesforce Health Cloud and other CRM systems for managing patient/member records, documenting service interactions, tracking workflows, and maintaining audit-ready records. Experienced in organizing dashboards, updating case notes, and ensuring data accuracy across systems.

Customer Support » Insurance » Medical Insurance

Experience: 2 - 5 years

Experienced in medical insurance verification, prescription coverage coordination, claims follow-ups, and benefit clarification. Proficient in documenting insurance workflows using Salesforce Health Cloud while maintaining HIPAA compliance and accurate member records.

Customer Support » Insurance » Insurance Verification

Experience: 2 - 5 years

Skilled in verifying patient eligibility, benefits, coverage limitations, copays, deductibles, and claim status through insurance portals and direct carrier communication. Experienced in documenting insurance details accurately and coordinating follow-ups to prevent billing delays.

Other Skills

Customer Support » Healthcare

Experience: 1 - 2 years

Provided high-volume inbound and outbound healthcare support, assisting patients with prescription refills, insurance inquiries, billing concerns, and service coordination while maintaining professionalism and empathy.

Accounting » Claims Processing

Experience: 2 - 5 years

Assisted with claims-related follow-ups, insurance documentation review, and coordination between providers and carriers. Ensured accurate claim information and supported timely reimbursement processes.

Professional Services » Medical Services » HIPAA Compliance

Experience: 2 - 5 years

Experienced in handling protected health information (PHI) in compliance with HIPAA standards. Maintained confidentiality, verified patient identity before discussing information, and ensured secure documentation and communication practices.

Basic Information

Age: 27

Gender: Female

Website: Sign Up with Pro Account to View

Address: Baguio City, Benguet

Tests Taken: None

Government ID: Sign Up with Pro Account to View

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