VIRTUAL ASSISTANT | SOCIAL MEDIA MANAGER | CUSTOMER SUPPORT

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree - Business Administration major in Entrepreneurship

Last Active

April 26th, 2024 (4 days ago)

Member Since

February 24th, 2022

Profile Description

Dedicated and results-driven customer service professional with seven years of extensive experience in handling inbound calls and emails for international accounts. Possesses a deep understanding of customer needs and preferences across diverse cultural backgrounds. Proven track record of resolving complex issues efficiently while maintaining a high level of customer satisfaction. Adept at building rapport with customers and providing personalized solutions to ensure long-term loyalty.
Key Skills:
Multilingual Communication: Fluent in English, enabling seamless communication with customers worldwide.
Problem-Solving: Proficient in identifying and resolving customer issues promptly and effectively, utilizing a combination of critical thinking and resourcefulness.
Cultural Sensitivity: Demonstrated ability to adapt communication style and approach according to cultural nuances, fostering positive customer interactions.
Time Management: Efficiently manages high call/email volumes while maintaining quality service, adhering to strict timelines and service level agreements.
Product Knowledge: Possesses comprehensive knowledge of company products/services, enabling accurate and informed assistance to customers.
Empathy and Patience: Empathetic listener with a patient demeanor, capable of diffusing tense situations and providing empathetic support to distressed customers.
Cross-Functional Collaboration: Collaborates effectively with internal teams such as sales, technical support, and operations to expedite issue resolution and enhance overall customer experience.