General VA, Customer Support Rep, Data Entry Specialist

Offers email customer support to both domestic and international clients.

Answering inbound calls, evaluating problems and complaints of the callers, providing proper solutions, responding to the needs of customers, selling and giving information on the products or services, processing orders, forms, and applications, and routing calls to another team if necessary. Make outgoing / follow-up calls to clients who have questions or concerns regarding their accounts.

Effective use of the Google Suite tools listed below for my daily work tasks: Google Calendar Google Chat Google Meet Google Sheet Google Doc Gmail Google Keep

At my current job, Netsuite is the main tool used for customer relationship management. I process orders, create customer profiles, and keep track of customer interactions using Netsuite.