Administrative & Customer Support | NDIS Bookkeeping

Provided professional email and customer support for clients, staff, and stakeholders within the NDIS and finance sector. Managed inquiries related to invoices, account balances, funding availability, payroll concerns, and shift-related matters while ensuring timely and accurate communication. Proactively followed up on outstanding payments, resolved discrepancies, and assisted clients in understanding their funding status to prevent service interruptions.

● Checked NDIS service agreements, ensuring accuracy and compliance with participant plans ● Maintained and updated participant records, ensuring all documentation is organized and up to date ● Performed data entry and managed financial records using Xero ● Generated and updated participant reports to support service delivery and internal tracking ● Processed payroll and monitored staff timesheets in line with NDIS support hours ● Tracked expenses and reimbursements, ensuring proper documentation and submission of receipts ● Monitored billable hours and ensured accurate recording of support services provided ● Assisted with invoicing and billing, ensuring claims align with NDIS guidelines ● Supported account reconciliation and maintained accurate financial records ● Coordinated with team members for scheduling, shift confirmations, and roster management ● Follow up with the plan managers for any unpaid invoices.

Supported clients in growing their online presence by creating engaging and visually appealing content tailored to their target audience. Developed SEO-friendly captions, compelling hooks, and strategic hashtag research to improve reach and engagement. Regularly monitored content performance through analytics, tracked key metrics, and adjusted strategies to achieve desired goals. Managed content scheduling and publishing during peak engagement times to maximize visibility and audience interaction.