Diana

Efficient Customer Service Support

80 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

College degree

Last Active

May 17th, 2024 (4 days ago)

Member Since

February 13th, 2022

Profile Description

Do you want to see your company thrive? You'll need a dynamic customer service representative. I've got you covered!
Since 2010, I've worked as a Customer Service Representative.
 13 years of experience (11 years in a corporate setting, 3 years in eCommerce, customer service, and virtual assistance)

Let's take your customer service to the next level! 

SOFTWARES I am proficient in:
Shopify
BigCommerce
WooCommerce
Zendesk Live chat and Email Support
Freshdesk Ticket Email Support
Instagram Chat Support
Upgrade to see actual info Chat Support
Easyship
Flatfee Shipping

APPS Communication Expertise
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Slack
Instagram
WhatsApp
Microsoft Teams
Gorgias<8efe80624d780eba0c6493ec45140364>Skype

Customer Service tasks I can help you with:
Responding to enquiries and resolving problems using email, live chat, and social media
Order and client account management
Reacting to client feedback
Billing, chargebacks, and claims management
Make macros and email templates
Keeping accurate FAQs for consumers

Why SHOULD YOU HIRE ME?
Reliable, enthusiastic, and thorough
Has prior management experience
Competent in top customer service techniques
Will go above and beyond to ensure customer satisfaction

If you're convinced and believe we're a good fit...
HIRE ME and leave a unique message

Top Skills

E-Commerce » Inventory Management » Quality Control

Experience: Less than 6 months

Office and Administration » Data Entry

Experience: Less than 6 months

Customer Support » Phone Support » English Speaking

Experience: Less than 6 months

Other Skills

Office and Administration » Email Management

Experience: Less than 6 months

Human Resources

Real Estate » Appointment Setting

Office and Administration » Transcription

Experience: Less than 6 months

Office and Administration » Translation

Office and Administration » Microsoft Excel

Office and Administration » Travel Planning

Office and Administration » Personal Assistant

Basic Information

Age
35
Gender
Female
Website
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Address
Cebu, Cebu
Tests Taken
DISC
Dominance: 40
Influence: 30
Steadiness: 23
Compliance: 7
English
C2(Advanced/Mastery)
Uploaded ID
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“It definitely helped transform my business and take a significant load off for me.”

Samori Coles

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“They are definitely a valuable part of your business for all kinds of reasons.”

- Steven Rapposelli

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