Ericka

Customer Support VA

60 ID PROOF
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Overview

Looking for part-time work (6 hours/day)

at $4.16/hour ($600.00/month)

High school diploma

Last Active

June 27th, 2026 (yesterday)

Member Since

February 11th, 2022

Profile Description

I’m a Customer Support Virtual Assistant with 1 year experience supporting U.S. credit card accounts and telecom customers. I specialize in payments, billing inquiries, and dispute resolution, with a strong focus on accuracy, compliance, and clear communication.

I handle credit card concerns such as payment processing, billing explanations, and transaction disputes while following strict data privacy standards. I also bring telecom support experience handling account troubleshooting, service issues, and billing concerns in high-volume environments.

I’m experienced in CRM and ticketing systems, customer de-escalation, and providing support via voice, email, or chat. I’m reliable, detail-oriented, and seeking a long-term remote role supporting finance or service-based teams.

Top Skills

I’ve worked in the BPO industry supporting U.S. customers in fast-paced environments, handling billing questions, account concerns, and detailed customer interactions. I’m used to working with structured processes, meeting quality standards, and keeping accurate records while delivering reliable customer support.

Experience: 6 months - 1 year

I’ve supported U.S. customers with payments, billing issues, and disputes in both financial and telecom settings. I’m comfortable handling high-volume inquiries, keeping records organized in CRM systems, and communicating clearly to help customers resolve their concerns.

Other Skills

Experience: Less than 6 months

I have experience providing technical support to U.S.-based customers, assisting with account troubleshooting, service issues, and resolving technical concerns. I’m skilled at explaining solutions clearly, documenting cases in CRM and ticketing systems, and helping customers resolve problems efficiently.

Experience: Less than 6 months

I have experience supporting financial operations related to credit card accounts, including payment processing, billing review, and dispute handling. My work involves ensuring accurate account updates, maintaining organized records in CRM systems, and handling sensitive financial information with care and confidentiality.

Basic Information

Age
22
Gender
Female
Website
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Address
CALOOCAN CITY, METRO MANILA
Tests Taken
IQ
Score:  125
DISC
Dominance: 22%
Influence: 7%
Steadiness: 33%
Compliance: 38%
English
C2(Advanced/Mastery)
Government ID
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