Healthcare Virtual Assistant | Medical Billing & Revenue Cycle Management (RCM)

Experienced administrative professional with over 5 years of experience in managing high-level organizational workflows and human resources operations. I have a proven track record of serving as a Personal Assistant to executive management, where I overseen complex calendar management, interview scheduling, and travel coordination. My background includes managing end-to-end training schedules and recruitment processes, ensuring seamless coordination across multiple teams in both corporate and academic environments. I am highly proficient in maintaining confidential documentation, optimizing daily timekeeping logs, and utilizing CRM and Google Workspace to drive operational efficiency.

I have a strong technical foundation in data integrity and regulatory compliance, specifically within the healthcare sector. I am experienced in verifying insurance coverage and managing sensitive data while strictly adhering to HIPAA standards. My technical toolkit includes proficiency in Google Workspace, Microsoft Office, and various CRM systems, which I use to accurately track documentation and resolve complex claim discrepancies.

I leverage my experience at Optum Global Solutions to provide expert healthcare support, ranging from high-accuracy insurance verification and full-cycle claims management including denial resolution and revenue recovery to HIPAA-compliant administrative excellence and CRM data management.

My communication expertise is grounded in my experience as a Trainer Intern, where I delivered comprehensive training sessions covering product knowledge, soft skills, and new hire onboarding. I am proficient in creating and updating professional reference materials, such as call scripts and FAQs, to guide team performance. Furthermore, I have a proven ability to monitor agent performance and provide actionable feedback to ensure full compliance with company and industry standards