General VA| Customer Service VA

Overview

Looking for part-time work (5 hours/day)

at $5.00/hour ($550.00/month)

Bachelors degree

Last Active

May 15th, 2024 (yesterday)

Member Since

February 11th, 2022

Profile Description

It's a pleasure to meet you here, my name is Upgrade to see actual info. I am hoping to get a client that will allow me to share my skills and expertise.
I'm an experienced technical and customer support representative with a verifiable track record of assisting customer and resolving complex issues quickly to win customer satisfaction and loyalty. I am also a Team player, Hardworking, Fast Learner, Exciting to work with, Passionate and eager to learn new things. I can communicate well using English language to assure good service.

I can do VA task like; Data Entry with the use of Google Docs and Spreadsheets, Manage Dropbox, google drive, and Google Workspace, Set appointments with internal/external clients through e-mails. I can provide service and support like Email Management, Web Research, and Simple Graphics Designing (Canva). I am familiar with Hubstaff, Zoho Desk, Mailchimp, Booking Koala, Resorts Cleaning. I am familiar with Facebook adds, google adds, Social Media Management/ Marketing.

I've been in the freelancing industry for about a year now. I worked with a client who owns a cleaning business. And in my previous role as a Customer Support, I successfully performed the following tasks:
*Answered calls,(inbound and outbound)
*Responded to emails and chats (customer's inquiries, concerns and complaints)
*Responded to information requests by providing clients and customers with accurate details about products, services and policies.
*Interacted with clients and customers professionally and amicably assisted them based on their specific needs.
*Completed tasks assigned by supervisor or manager efficiently and within deadlines.
*Reviewed the team's schedule, ensured its assignment to each team and managed/communicated with teams check-in/out appointments.
*Monitor the team to guarantee a quality service for each assigned job.
* I also performed other admin tasks.
 
If you're looking for someone to work with some of the skills mentioned above , please don't hesitate to contact me. I'd be willing to help you out and I can be very useful in your team.