JOHAINI
VIRTUAL ASSISTANT/ Customer Support
Verified
With Timeproof
Overview
Looking for part-time work (4 hours/day)
at $7.52/hour ($727.28/month)
Bachelors degree
Last Active
July 13th, 2026 (11 days ago)
Member Since
February 10th, 2022
Profile Description
I have over 10 years of professional experience handling customer support, billing, and backend operations. I specialize in helping online businesses and e-commerce stores stay organized by managing their daily customer service, shipping, and order processing.
What I can handle for your business:
E-commerce Support: Drafting invoices in Shopify, pulling Amazon fulfillment orders, and keeping store data updated.
Shipping & Logistics: Creating shipping labels using ShipStation, eshipping, Mycarrier and the FedEx website, organizing LTL shipments, and manually creating and separating Purchase Orders (POs) for your different suppliers.
Customer Service: 3 years of experience handling multi-channel support using Gorgias for
Billing & Insurance Experience: 2 years of billing experience working with systems for Citibank and PayPal, plus 4 years of experience working with an insurance company.
I am reliable, detail-oriented, and fully comfortable working remotely. My goal is to take care of your daily administrative and shipping tasks so your business runs smoothly.
Top Skills
E-Commerce » Order processing
Experience: Less than 6 months
I am an experienced E-commerce Customer Support Specialist with 3 years of hands-on experience managing Shopify stores. I have handled order processing, order modifications, cancellations, refunds, returns, shipment tracking, and customer inquiries through email, live chat, and phone. I am proficient in Shopify, Gorgias, LiveChat, and JustCall, with a strong focus on delivering excellent customer service, resolving issues efficiently, and ensuring a smooth shopping experience for customers.
E-Commerce » Logistics Coordination
Experience: Less than 6 months
Experienced Logistics Coordinator with a background in e-commerce order management, shipment tracking, fulfillment, and customer support. Skilled in Shopify, Gorgias, LiveChat, JustCall, and coordinating with shipping partners to ensure accurate and timely deliveries. Organized, detail-oriented, and committed to delivering excellent customer service.
Other Skills
E-Commerce » Shopify
Experience: Less than 6 months
I am an experienced E-commerce Customer Support Specialist with 3 years of hands-on experience managing Shopify stores. I have handled order processing, order modifications, cancellations, refunds, returns, shipment tracking, and customer inquiries through email, live chat, and phone. I am proficient in Shopify, Gorgias, LiveChat, and JustCall, with a strong focus on delivering excellent customer service, resolving issues efficiently, and ensuring a smooth shopping experience for customers.
Customer Support » Ecommerce » Shopify
Experience: Less than 6 months
I have hands-on experience using Shopify to manage day-to-day e-commerce operations. My responsibilities include creating invoices, generating purchase orders (POs), updating order statuses, and coordinating with suppliers to ensure timely fulfillment. I regularly monitor orders, verify details, and communicate with suppliers to maintain smooth and accurate order processing.
Office and Administration » Email Management
Experience: Less than 6 months
Basic Information
- Age
- 31
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Santa Maria, Bulacan
- Tests Taken
- IQ
- Score: 135
- DISC
- Dominance: 34
- Influence: 7
- Steadiness: 39
- Compliance: 20
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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