I have been in the BPO industry for 16 years now and was able to service and handled multiple accounts like financial, telco, online shopping, background check, and healthcare. Providing services such as account walkthrough, troubleshooting internet, and phones, assisting them with their card balances and helping them increase their limit, obtaining medical records from clinicians, hospitals to aid with their claim.
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Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.