Customer Support Specialist | Travel, Fintech & E-commerce

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

April 21st, 2024 (8 days ago)

Member Since

February 6th, 2022

Profile Description

Dedicated customer service professional with over 10 years of experience in delivering exceptional customer experiences. With a proven track record in customer service across diverse industries including telecommunications, fintech, travel, and commerce, I bring a wealth of expertise to your projects. From frontline customer support to strategic operations supervision, I am committed to delivering exceptional service and driving client satisfaction. 

Skills:
- Customer Support: Proficient in addressing customer inquiries, resolving issues, and providing timely assistance via various channels including phone, email, and live chat.
- Subject Matter Expertise: Deep understanding of industry-specific processes, products, and services, enabling me to provide accurate information and effective solutions.
- Operations Management: Skilled in overseeing operational workflows, optimizing procedures, and implementing quality assurance measures to enhance team performance and productivity.
- Communication: Excellent verbal and written communication skills, with a focus on clarity, empathy, and professionalism in all interactions.

I have mastered skills such as communicating with others, problem-solving, critical thinking, decision-making, demonstrating patience and understanding, ensuring customer satisfaction, and resolving customer complaints.

I am highly motivated, capable of working independently, and enthusiastic about embracing new challenges and learning opportunities.