Experienced Virtual Assistant with 10+ years of background in customer service, sales support, lead generation, administrative assistance, and operations coordination. Skilled in CRM management, B2B outreach, data entry, recruitment support, technical support, and client communication. Previously supported recruitment operations using tools such as Intercom, Dialpad, ADP, and Django, and currently handling B2B sales outreach, customer support, and pipeline management. Highly organized, detail-oriented, adaptable, and committed to delivering quality results in fast-paced environments.
Resume and portfolio google drive link:
Experience: 1 - 2 years
It was easy for me to collect over the phone since I can easily gain their trust by having empathy with customer. And as the conversation goes by, I let them now why is it important to pay off their debt.
Experience: 2 - 5 years
It was all learning process in the first year, As years pass by I suddenly realized that I learned a lot and got a platinum award because of it
Experience: 2 - 5 years
I handle all of the admin task that includes. Posting jobs on indeed and linkedin, Pausing and closing job posts and generating reports from indeed. Skip tracing email address of the hiring managers so that we can send resumes of our applicants. Responding to email of applicants and update them with the status of their application. Cold calling restaurant numbers to get hiring managers email address and send resumes of our applicants.
Experience: Less than 6 months
Handled order processing with Ava's flowers for the flower season of February. Our task was to call florist and negotiate with them about the arrangement that our clients order thru online/phone.
Experience: 1 - 2 years
upsell customer base on their needs. I use probing questions to unlock the need and upsell the right product for the customer.
Experience: Less than 6 months
I can say that this experience taught me on how to be more patient with customers specially if they call in many times to resolve their issue
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