Virtual Assistant | Lead Generation | Cold Caller

I have over 3 years of experience in eBay customer support, assisting customers through inbound and outbound channels. I handled order inquiries, returns, refunds, payment issues, shipping concerns, and account-related questions while ensuring accurate documentation in eBay’s system. I maintained detailed and up-to-date customer records, processed payments securely, resolved disputes using data-driven tools, and followed eBay policies to ensure fair outcomes for both buyers and sellers. I regularly explained product features, order status, fees, and policies in a clear and customer-friendly manner. I am experienced in de-escalation, handling irate or frustrated customers with empathy, active listening, and solution-oriented communication. I also supported escalation cases, worked with internal teams when needed, and ensured timely resolution to improve customer satisfaction and trust. My role required strong attention to detail, multitasking, and the ability to meet KPIs in a fast-paced e-commerce environment while consistently delivering high-quality customer support.

I have 4 years of experience with inbound and outbound calling, as well as email outreach. During this time, I have worked as a Sales Development Representative and a Lead Generation Specialist. In my role, I was responsible for handling inbound calls from potential customers, addressing their inquiries, and qualifying them as leads. I also conducted outbound calls to reach out to potential clients, present our products/services, and schedule meetings. I used cold calling techniques, developed personalized scripts, and utilized tools like Salesforce and HubSpot CRM to track call outcomes and follow-up actions.

I have extensive experience in appointment setting as part of lead generation and sales support roles, working with U.S.-based companies across real estate, marketing, and service industries. I handled outbound calls, emails, and CRM-driven outreach to qualify prospects, identify decision-makers, and book appointments for sales teams. I followed structured scripts while personalizing conversations to uncover client needs, assess interest, and determine fit based on set criteria. I consistently updated CRM systems such as HubSpot and Salesforce, tracked outreach activities, managed pipelines, and ensured accurate scheduling and follow-ups. I am skilled in overcoming objections, building rapport quickly, and maintaining a professional yet persuasive communication style. My focus is on booking high-quality, qualified appointments that convert, while meeting daily and weekly KPIs for call volume, response rates, and booked meetings.

Expert in organizing and prioritizing emails to streamline communication. I handle incoming messages efficiently, ensure timely responses, and maintain an organized inbox to enhance productivity and reduce clutter.

I create clear, persuasive, and engaging content that speaks directly to your audience. Whether it's for marketing campaigns, websites, social media, or emails, I ensure the message is consistent with your brand and designed to drive action.

I excel at crafting visually appealing designs using tools like Photoshop and Illustrator. Whether it’s enhancing images or creating marketing materials, I produce high-quality graphics that not only look great but also stay true to your brand's identity.

Efficient in organizing and managing schedules to maximize productivity. I handle complex calendars, coordinate meetings, and ensure all appointments are prioritized and aligned with business goals. My attention to detail ensures no conflicts, allowing for smooth daily operations and optimal time management.