My name is Ronvic Bridget Plaza. A Registered Nurse from the Philippines with 5 years of experience as a Medical Virtual Assistant (MVA). I have worked with four different clinics in the USA (Texas, Maryland, Michigan, and California) and 5 years as a senior client representative for a US medical insurance BPO company.
My primary responsibilities have included: - Patient intake and appointment scheduling/confirmation - Provider calendar management for telemedicine and in-office visits - Insurance eligibility verification and prior authorization processing (medications/diagnostic exams) via verbal communication and insurance PA portals - Appeals processing and medication refill coordination - Pharmacy communication for patient concerns and provider coordination - Administrative tasks, receptionist duties, and inbound/outbound call support
I specialize in prior authorization workflows, including initiation, follow-ups, and appeals. My remote work experience has honed my attention to detail, adaptability, and ability to thrive in fast-paced environments. I am committed to delivering reliable, high-quality results with integrity.
I am quick to learn, reliable, and detail-oriented in my work. My background in healthcare administration and familiarity with EHR platforms align with your requirements. I am comfortable handling confidential information with strict HIPAA compliance and can work autonomously to meet deadlines.
Thank you for considering my application. I look forward to the opportunity to contribute to your practice. Thank you
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