Results-Oriented EA | Dynamic Customer Service Rep

Overview

Looking for part-time work (4 hours/day)

at $5.68/hour ($500.00/month)

College Undergraduate

Last Active

October 19th, 2024 (13 days ago)

Member Since

January 31st, 2022

Profile Description

CORE COMPETENCIES
Inbox, Calendar and Travel Management; Customer Service; Administrative Support; Workload Management; Team Management Assistance; Appointment Scheduling; Data Entry and Management

WORK EXPERIENCE
Executive Assistant, Athena                                                                     Feb 2024 - Jun 2024
* Efficiently managed executive schedules, travel arrangements, accommodations, car rental, meeting documentation, and office administration for a fast-paced tech startup
* Conducted research, compiled data, and prepared invoices and reports to aid a high-level executive in decision-making
* Enhanced workplace synergy by providing executive-level support, fostering effective communication among key stakeholders

Senior Process Executive, Cognizant Philippines                                 Apr 2022 - Jan 2024
* Achieved a six-month "Hall of Fame" status with consistent 96% quality score
and zero escalations
* Streamlined communication with field personnel, hospitals, and patients via phone, SMS, and??email, ensuring efficient registration and record maintenance for a leading
medical technology firm
* Delivered exceptional support for an American streaming service during NFL season, exceeding expectations with 90% customer satisfaction amidst increased
workload, Sept 2023

Senior Client Partner, Access Healthcare Services Manila                 Jan 2020 - Feb 2022
* Spearheaded a new project for a blended call initiative, streamlined workflows, mentored new hires for quality improvement
* Exceeded targets, resolved over 250 inquiries weekly, and ranked in the top 25% of
10,000 employees
* Managed revenue cycle intake for a leading HME/DME software platform, verified
insurance, collected documents, and scheduled over 100 appointments weekly

SKILLS
Salesforce; Loom; Notion; Asana; Trello; ADP Workforce Now; 1Password; Slack; Fathom; Fireflies; Otter; Superhuman; Dropbox; Basecamp; Zoho Mail; VerintEM; Glace EMR; eClinicalWorks; Brightree EMR; Five9; OpenPhone; Zoom; Gemini; GPT-4; Humanloop; Claude AI; Google Workspace; Microsoft 365

CERTIFICATIONS
Career Essentials in Project Management by Microsoft and LinkedIn                Jun 2024