Service Desk/Tech/Customer Service/Key Account Manager

Overview

Looking for full-time work (12 hours/day)

at $8.40/hour ($2,217.60/month)

Associates degree

Last Active

February 29th, 2024 (50 days ago)

Member Since

January 26th, 2022

Profile Description

I have 6 months experience as an IT Operations Analyst, 9 years of experience in BPO handling Technical and Customer Support with Sales and 2 years of Ads Upgrade to see actual infoeking a freelance work as a Customer Support to utilize my technical, Sales, database, and management skills for the growth of the
organization as well as to enhance my knowledge about new and emerging
trends in the IT sector.
*Helpdesk/IT Support analyst
Installing and configuring computer hardware, software, systems, networks, printers and scanners
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests
Providing technical support across the company (this may be in person or over the phone)
Setting up accounts for new users
Repairing and replacing equipment as necessary
Testing new technology
Possibly training more junior staff members
My other skills include:
*Email Support
*Chat Support
*Call Handling
*Sales Specialist
*Retention Specialist
*Internet research
*Office applications
*Appointment setter
*technical support for telco companies like:
Verizon, Bell, AT&T, Comcast, Tmobile,
*Internet support
*Landline/home phone support
*Cable TV support
*Billing
*Esclation
Virtual Assistant Skills:
? Excel / Google Sheets
? MS PowerPoint / Google Slides
? MS Word
? Blogging (blogger, Wix, WordPress)
? MS Publisher (Letter Head, Business Cards etc.)
? Photoshop
? Adobe Illustrator
? FreshDesk
? Monday CRM
? Trello
? Asana
? Contactually CRM
? PrintFul
? Shopify Store Development and Integration
? Oberlo
? Amazon Product Research / Listing
? Upload courses on Thinkific / Teachable
? Etsy Administration
? Canva
Personal Skills:
? Friendly, honest, trustworthy, diligent and dedicated
? I am a great communicator, wonderful at the organization, motivated and eager to learn and grow.
? Self-motivated and committed
? Fluent in English
? Highly adaptable to new and challenging situations
? Ability to manage multiple tasks and maintain a high level of productivity
? Ability to navigate the Internet, email, and Instant Messenger tools
? Trained for Evaluating System