Current Employment Status:
Hired Part Time on Aug 5, 2022

89b18d 0d08f e 4cd00492

Applicant

99 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 40,000.00/month
( $732 USD )
EDUCATIONAL ATTAINMENT
High school diploma
AVAILABILITY
40 hrs/wk
( $4.23 USD/hr )
EXPERIENCE OVERVIEW
5 years Experience in BPO Industry
BASIC INFORMATION
Age:
24
Gender:
Male
Location:
Antipolo City, Rizal
Tests Taken:
None
Last Active:
August 9th, 2022 (4 days ago)
Member Since:
January 23rd, 2022
SKILL SUMMARY

6 years experience with customer support. 

- Extremely motivated and passionate in whatever, I choose to do. 
- Strong Interpersonal and
- Communication skills 
- Know how to handle and deal with the different kinds
of people and circumstances. 
- Equally effective working independently and in cooperation with others. 
- Assisted customers with different platforms such as Email, Chat, Text and even Phone.
- Real time analyst sending reports using Excel, Amazon Connect and One com.
- Creating schedule base on Client requirement.  

WORKER SKILLS
TOP SKILLS
  • Data Entry
  • Speaking
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I have 3 years experience of being Real Time Analyst in BPO. I drive Call center KPI's, Monitoring call center agents to evaluate their performance and ensure excellent customer service, Gathering and Analyzing data, Interpreting gathered data, Submitting reports to the relevant department heads and management and Helping the management and other teams draw business goals and needs. I have months of experience of being Planning and Scheduling Analyst, I create schedules based on client requirements, Optimizing breaks and lunches to have a better over and under view of staffing, Schedules a meeting with operations to discuss the created schedule, Make changes based on Operations Managers requests and Update IEX Forecast for projections.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

I have 5 years experience working in BPO industry, I have handled Amazon, Aetna, and Capital One as Customer Service Representative.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
EXPERIENCE

Composing emails to be sent to the leader of the team.

SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Ebook Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Advertising
EXPERIENCE

When I was in Amazon account, we used to tell the customer about our promos in Amazon.

SKILL RATING
  • Amazon Product Ads

Customer Service & Admin Support
EXPERIENCE

I have 3 years experience of being a customer service for different accounts.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".

It DOES NOT indicate skill level.

ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake identity.

Read More »