Executive Assistant & Creative Operations Specialist

Over 10 years of experience handling customer inquiries, resolving concerns, and providing professional, empathetic support across telecommunications, HVAC, e-commerce, and remote roles. Skilled in managing high-volume calls, scheduling and follow-ups, troubleshooting issues, and ensuring positive customer experiences. Known for staying calm under pressure, communicating clearly, and delivering quick, effective solutions that build trust and satisfaction.

Managed calendars, emails, meetings, and day-to-day administrative tasks for executives. Supported projects, prepared documents, coordinated with clients and vendors, and ensured smooth communication across teams. Known for strong organization, reliability, and the ability to handle multiple priorities with professionalism.

Created engaging social media content for various brands, including graphics, captions, promotional materials, and marketing assets. Managed content planning, visual design, and brand consistency across platforms using tools like Canva. Skilled in producing aesthetic, on-brand visuals and messaging that support client goals and enhance online presence.

Created visual content for social media, marketing materials, branding assets, and promotional campaigns using tools like Canva. Designed graphics that aligned with each client’s brand identity, focusing on clean visuals, cohesive layouts, and engaging designs. Skilled in turning ideas into professional, eye-catching content that supports marketing goals and strengthens brand presence.

Managed day-to-day eCommerce operations, including order processing, customer communication, product updates, and store organization. Experienced with Shopify for backend management, fulfillment coordination, and handling customer inquiries. Assisted in creating product descriptions, promotional materials, and email campaigns to improve customer engagement and sales performance. Known for maintaining accuracy, efficiency, and excellent service throughout the customer journey.

Provided comprehensive administrative assistance, including email management, scheduling, data entry, document preparation, and client coordination. Skilled in maintaining organized workflows, handling multiple priorities, and supporting daily operations with accuracy and efficiency. Known for strong communication, attention to detail, and the ability to keep tasks and projects running smoothly in fast-paced environments.