Kathleen

Virtual Assistant | E-Commerce

60 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.97/hour ($960.00/month)

Bachelors degree

Last Active

July 7th, 2026 (2 days ago)

Member Since

January 20th, 2022

Profile Description

Experienced E-Commerce Virtual Assistant and Support Specialist with a strong background in order fulfillment, CRM management, and store operations across platforms like Shopify, Amazon, and WooCommerce. Skilled in social media management, calendar/inbox support, and supply chain coordination for fast-paced, product-driven businesses.

I help online brands stay organized and responsive by managing product listings, processing orders, handling post-sales inquiries, and supporting cross-functional teams.

Tools & Platforms:
Shopify | Amazon Seller Central | WooCommerce | Klaviyo | CRM Systems (Zendesk, Freshdesk) | Gorgias | Google Workspace | Slack | Trello | Excel | NotionFacebook Business Manager | Instagram Insights | Twitter ---------- | TikTok Analytics | Buffer | Hootsuite | Meta Business Suite | Canva | Google Analytics |

Top Skills

Experience: 6 months - 1 year

• Handled daily engagement across Facebook, Instagram, Twitter, and TikTok, ensuring prompt, professional responses to customer inquiries and DMs • Maintained a consistent brand voice, boosting engagement and customer satisfaction • Collaborated with cross-functional teams to plan and execute campaigns tied to product launches and promotions • Scheduled and published content via Hootsuite or Meta Business Suite • Tracked trends and competitor activity to optimize reach and engagement • Produced performance reports to inform strategy and improve results • Contributed to a measurable increase in brand visibility and sales via social media channels

Experience: 2 - 5 years

• Handle daily order management and fulfillment support for Shopify and Amazon stores, including order processing, fulfillment tracking, customer communications, and coordinating with suppliers • Support CRM updates and data entry, maintaining accurate customer records, and generating reports to assist with sales and support strategies • Coordinate with internal teams and suppliers to ensure smooth order fulfillment and supply chain accuracy • Manage customer inquiries and post-sales issues across email and support platforms, ensuring timely, professional resolution to maintain satisfaction and loyalty • Help manage inboxes, calendars, and communication channels for founders or managers to streamline business operations

Experience: 6 months - 1 year

Other Skills

Experience: 2 - 5 years

Experience: Less than 6 months

Basic Information

Age
25
Gender
Female
Website
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Address
Lapu-Lapu City, Cebu
Tests Taken
IQ
Score:  125
DISC
Dominance: 42%
Influence: 9%
Steadiness: 30%
Compliance: 19%
English
C1(Advanced)
Government ID
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