Experienced E-Commerce Virtual Assistant and Support Specialist with a strong background in order fulfillment, CRM management, and store operations across platforms like Shopify, Amazon, and WooCommerce. Skilled in social media management, calendar/inbox support, and supply chain coordination for fast-paced, product-driven businesses.
I help online brands stay organized and responsive by managing product listings, processing orders, handling post-sales inquiries, and supporting cross-functional teams.
Tools & Platforms:
Shopify | Amazon Seller Central | WooCommerce | Klaviyo | CRM Systems (Zendesk, Freshdesk) | Gorgias | Google Workspace | Slack | Trello | Excel | Notio
Experience: 6 months - 1 year
• Handled daily engagement across Facebook, Instagram, Twitter, and TikTok, ensuring prompt, professional responses to customer inquiries and DMs • Maintained a consistent brand voice, boosting engagement and customer satisfaction • Collaborated with cross-functional teams to plan and execute campaigns tied to product launches and promotions • Scheduled and published content via Hootsuite or Meta Business Suite • Tracked trends and competitor activity to optimize reach and engagement • Produced performance reports to inform strategy and improve results • Contributed to a measurable increase in brand visibility and sales via social media channels
Experience: 2 - 5 years
• Handle daily order management and fulfillment support for Shopify and Amazon stores, including order processing, fulfillment tracking, customer communications, and coordinating with suppliers • Support CRM updates and data entry, maintaining accurate customer records, and generating reports to assist with sales and support strategies • Coordinate with internal teams and suppliers to ensure smooth order fulfillment and supply chain accuracy • Manage customer inquiries and post-sales issues across email and support platforms, ensuring timely, professional resolution to maintain satisfaction and loyalty • Help manage inboxes, calendars, and communication channels for founders or managers to streamline business operations
Experience: 6 months - 1 year
Experience: 2 - 5 years
Experience: Less than 6 months
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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