Technical Support Specialist | SaaS | CRM | B2B Client Support

Overview

Looking for full-time work (9 hours/day)

at $5.01/hour ($1,090.91/month)

Bachelors degree

Last Active

June 30th, 2026 (18 days ago)

Member Since

January 19th, 2022

Profile Description

PROFESSIONAL SUMMARY

Technical and customer support specialist with over 6 years of experience across SaaS, cloud services, financial data platforms, and telecommunications. I've supported global B2B clients at companies like FactSet (financial data analytics) and OpenText (cloud backup and disaster recovery), handling everything from Tier 2/3 technical troubleshooting to CRM case management, escalation handling, and quality assurance.

My background also includes years of phone-based technical and network support for telecommunications customers, where I built strong skills in connectivity troubleshooting, account management, and clear customer communication.

Beyond support work, I'm comfortable with documentation, written communication, and process improvement. I've built and deployed two of my own web applications from scratch (a college academic tracker and a trading journal app), so I bring a practical, problem-solving mindset that goes beyond just following scripts.

I'm looking for remote roles in customer support, technical support, back-office operations, or supervisory/team lead positions, ideally with minimal phone-heavy requirements (email, chat, or back-office work preferred).

CORE SKILLS
Technical Support, CRM Management (Salesforce), Ticketing Systems, Network Troubleshooting, Email & Chat Support, Documentation & Knowledge Base Management, Quality Assurance, Tea ---------- ntoring, Microsoft Excel (Advanced), Power BI, Python (Basic)

WORK STYLE
Self-starter, detail-oriented, reliable, and able to work independently with minimal supervision. Strong written and verbal communication skills.