Executive Assistant | Virtual Assistant | Administrative Support | Operations Support | Data Entry | Customer Support | CRM Management | SOP Creation | Calendar Management |
I am an experienced Virtual Assistant and Operations Support professional with a background in customer service, back-office processing, and team leadership as a Subject Matter Expert. I provide reliable administrative and operational support to help businesses stay organized, efficient, and productive.
My experience includes managing customer accounts, handling refunds and escalations, updating records, processing documentation, and supporting daily business operations in a high-volume environment. I am skilled in maintaining accuracy, meeting deadlines, and following structured workflows.
I also have experience creating SOPs, trackers, and reporting templates to improve workflow efficiency and ensure consistency across teams. I am highly detail-oriented and capable of managing multiple tasks while maintaining quality and organization.
Core Skills:
* Executive & Administrative Support
* Calendar & Task Management
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* Data Entry & Data Management
* CRM Tools & Customer Support Systems
* SOP Development & Process Improvement
* Documentation & Reporting
* Workflow Coordination
Tools:
Google Workspace (Docs, Sheets, Drive, Gmail), Microsoft Office (Word, Excel), CRM Systems, Slack, Notion, Canva, Chat Support Platforms
I am open to long-term or full-time remote opportunities where I can contribute strong organizational skills, process improvement experience, and dependable executive-level support.
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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