Amazon/ Walmart/Shopify Virtual Assistant and CS Expert

Overview

Looking for part-time work (5 hours/day)

at $8.00/hour ($880.00/month)

Associates degree

Last Active

April 15th, 2024 (14 days ago)

Member Since

January 9th, 2022

Profile Description

I worked as a call center rep for 9 years with advance knowledge in customer service handling and assistant. I am flexible and willing to learn with any new skills or task given.

-Answer inbound calls in a timely and friendly manner
-Evaluate problems and complaints of the callers and provide proper solutions to them
-Respond to the needs of customers and provide personalized service
-Provide information on the company’s products or services and generate interest in the offer
-Upsell products and services
-Research needed information using available resources
-Process orders, forms, and applications
-Route calls to other teaUpgrade to see actual infombers whenever needed
-Make relevant notes from customer interactions
-Identify any issues that customers might be struggling with
-Report on customer feedback
-Complete call logs and reports
-Manage & update customer databases
-Follow-up on customer calls
-Boost customer loyalty by offering a proper experience over the phone

I am also trained as Amazon and Walmart Virtual Assistant, with experience in drop shipping and product research.

-Product Research
-Order Fulfillment
-Manage customer service
-Take care of returns
-Notify customer when they need to restock products